Travelex
Online Terms and Conditions
Who
We Are
Travelex
Qatar Q.S.C., a company incorporated under the laws of Qatar with commercial
registration number 36371 whose registered office is Souq Al Badi, PO Box
30808, Doha, Qatar.
You
can also contact us at Online.Admin.qatar@travelex.com
Use
of the Website
This website, www.travelex.qa (the "Website"),
is operated by Travelex Qatar Q.S.C. (“Travelex" or "us" or
"our" or “we”) on behalf of itself and its holding companies and
subsidiaries (together the "Travelex group"). Access is provided only
in accordance with Travelex’s Online Terms and Conditions. Please read the
following Online Terms and Conditions carefully before you start to use the
Website. By using the Website, you indicate that you accept the Online Terms
and Conditions and that you agree to abide by them. If you do not agree to the
Online Terms and Conditions, please refrain from using the Website.
Copyright
Notices
Copyright in works contained in the
Website, including but not limited to all software, design, text, images, sound
recordings, animations and video sequences, are owned, or licensed, except as
otherwise expressly stated, by the Travelex group. You may access the Website
for your own use of the facilities offered. You may not otherwise copy,
transmit, display, perform, distribute (for compensation or otherwise),
license, alter, store or otherwise use the Website or any of its content,
without first obtaining written consent from Travelex to do so. You may,
however, print off copies and may download extracts of any page from the
Website for your own personal reference. You must not modify the paper or
digital copies of any Website content you have printed or downloaded in any
way, and you must not use any images, sound recordings, animations and video
sequences separately from any accompanying text. At no point are you permitted
to use any Website content for commercial purposes without the prior written
consent of Travelex.
If you print off, copy or download
any part of the Website in breach of these Online Terms and Conditions, your
right to use the Website will cease immediately and you must, at our option,
return or destroy any copies of the Website you may have made and you may be
liable to compensate Travelex for any damage(s) caused as a result of any such
breach occasioned by you.
Linking to the Website (whether to
the home-page or otherwise and including framing) is permitted only with the
prior written consent of Travelex.
Trademark
Notices
"Travelex™" and "The
Worldwide Money Logo™" are registered trademarks of the Travelex group.
Other featured words or symbols, used to identify the source of goods and
services, are the trademarks of their respective owners.
Web
Content and Materials
The information, materials and
services contained in the Website are subject to change from time to time
without notice. Not all products and services are available in all geographic
areas. Your eligibility for particular products and services is subject to final
Travelex determination and acceptance. Travelex may discontinue or make changes
to the information, products or services described herein at any time. Any
dated information is published as of its stated date only, and Travelex does
not undertake any obligation or responsibility to update or amend any such
information. Furthermore, by offering information, products or services via the
Website, no solicitation is made by Travelex to any person to use such
information, products or services in jurisdictions where the provision of such
information, products or services is prohibited by law.
Links
to Other Sites
Links to third party websites are
provided solely as pointers to information on topics or services that may be
useful to users of the Website, and Travelex has no control over the content on
such other websites. Links to other sites do not imply any responsibility for
the opinions, ideas, products, information or services offered on such sites,
or any representation regarding the content on such sites. These links are
provided to you as a convenience only. You are responsible for complying with
the terms of use of those sites, should you choose to use them. Travelex makes
no warranties whatsoever, either express or implied, concerning the content of
such sites.
Termination
Travelex may terminate your access
and use of any part of the Website at any time at its discretion without notice
if you are in breach of any of the terms of these Online Terms and Conditions
or for any other reason. Travelex reserves the right to cease operating the
Website at any time at its discretion and without notice.
Contact
If you have any concerns about any material
which appears on the Website, please contact Online.Admin.qatar@travelex.com
Reservation
of Travel Money
This internet ordering service (the
"Service") is provided by Travelex Qatar Q.S.C.
These Online Terms and
Conditions apply to the internet order service on the Website (the “Service”),
which consists of an online reservation facility for foreign currency banknotes
("Travel Money"). You can also reserve our Buy Back Plus offer via the
Website; separate terms and conditions apply - please click on this link Buy
Back Plus to view same.
Use
of the Service
The Service is only available to
individuals aged 21 years or over, and who are resident in and accessing the
Service from Qatar. The Service may only be used to reserve Travel Money for
holiday or business travel and not for speculative, investment or any other
purposes. By reserving Travel Money from us, you confirm that you have read and
understood the Online Terms and Conditions and agree to be bound by them and to
comply with all applicable laws and regulations.
The Service is only available for the
currencies listed from time to time on the online ordering screen. All orders
are subject to a maximum value of QAR 500 per person per order. There is no
minimum order value. Currency availability may also be subject to further
monetary limits, currency exchange restrictions and to customers complying with
all applicable laws and regulations, including those relating to the prevention
of money laundering.
Please note that the rates available
on the Website are set separately from the rates provided in-store, and may therefore
vary. You will not be permitted to avail of our Website rates in-store unless
you have pre-ordered your currency through the Website.
Placing
an Order
When you place your order, you will
be given the option to collect your order at the locations listed from time to
time on the online reservation screen.
You
can order up to 31 days in advance of the collection date. Selected currencies will
be available for collection after 24 hours, provided that we receive and
subsequently confirm your order by 3.00 p.m. AST on the order date. All other
currencies will be available for collection after 3 days**, provided we receive
and subsequently confirm your order by 3.00 p.m. AST on the order date.
** Our 3 day promise applies to
orders placed between Sunday and Thursday, inclusive. Otherwise, if a currency
is ordered before 3.00 p.m. AST on a Friday, it will be available for
collection the following Wednesday.
To place an order, follow the
instructions on the reservation screen. Once you have entered the reservation screen
you must complete your order within 20 minutes otherwise your session may time
out and you will have to restart the order process. You are able to correct
errors on your order up to the point at which you click on "Reserve My
Currency Now" on the reservation details screen. You will not be required
to enter any payment details on our online reservation form – payment for your
order will be taken from you in person when collecting your order.
Exchange Rates: the exchange rates we quote online are real time rates and subject to
change. The exchange rate provided in your order is indicative of the rate you
could receive at your chosen Travelex location. Please note that the rate may
have changed (up or down) by the time you decide to purchase your currency,
even where order and collection occur on the same day.
Should you collect the currency you have reserved, the
exchange rate applicable to your actual purchase shall be either:
- The
Website rate at the time of collection; or
- The
Walk-Up rate at the time of collection,
whichever is your preference, as our customer.
We reserve the right to request
further information from you at any time to enable us to complete your order
and/or to comply with legal and/or regulatory requirements. By placing an
order, you confirm that the details contained in the order are correct in all
respects. The system will display a confirmation screen setting out the details
of your order. This confirms receipt of your order. We may, at any time,
decline to process your order or any part of your order at our discretion and for
any reason. A contract between you and us is only formed when we send you an
email confirming that your order has been accepted. Please print a copy of the
confirmation screen for your records and print or store the confirmation email
in a safe place, as it may be the only record of your order.
Collecting
Your Travel Money
You will be required to pay for your
Travel Money on collection. Orders may only be collected by the person named on
the order form from the Travelex location set out in your confirmation email.
Collection is subject to the opening times of the collection location. Details
for the opening times of the collection location will be notified to you at the
time of the order and can be obtained on the Website. Please ensure that you
allow sufficient time to make your collection before departing on your travels.
At the time of collection you will
need to produce a valid passport for identification purposes. Depending on your
order, Travelex reserves the right to ask for further information and
identification (such as proof of residential address) in accordance with its
anti-money laundering policies. The name on any card used to make the purchase
must match that on the identification document(s) used. In order to enable
Travelex to comply with its anti-money laundering and other legal obligations
and its internal risk and fraud policies, Travelex reserves the right to take a
copy of your identification document(s) and the card used to make the purchase,
at the time of collection.
Charges
Upon collection, you may pay for
orders with most major credit or debit cards issued in Qatar
registered in your name and with sufficient funds available to cover your order
and any applicable fees.
Credit/Debit cards may be subject to
a card handling fee or cash advance fee set by the card issuer. If applicable,
this will be shown within your order summary as a "credit card fee". If
you choose to pay by Visa Credit or Debit card, your card issuer may apply a
cash advance fee which will be shown separately on your Credit or Debit Card/Bank
statement.
Your
Right to Cancel
You may cancel your order at any time
prior to collection by contacting the Travelex location set out in your
confirmation email. If you have not cancelled your order and you fail to
collect your order from the nominated Travelex location within 72 hours of the
collection time then your order will be marked as non-collected.
Corrections
and Complaints
If you need to make any changes to
your order after you have clicked the "Reserve My Currency Now" button
on the order details screen, please contact the Travelex location set out in
your confirmation email. Please note that Travelex is not obliged to accept any
such changes and may require that you re-submit your order or place a new order
in the alternative.
If you have any comments or
complaints please contact us at Online.Admin.qatar@travelex.com
Third
Party Rights
When you place an order for Travel
Money we are entering into a contract with you personally. Nothing in these
terms will confer any benefit on any third party or any right to enforce these
terms.
Personal
Information and Payment Security
Please click on this link Privacy Policy
to find out how and why we collect, retain and use your personal information.
By using the Website, you consent to such collection, retention and use and
warrant that all information provided by you is accurate. The aforementioned
link also sets out information in relation to the security procedures to which
we adhere in the operation of the Website.
Limiting
Our Liability
All content and services on or
available through the Website are provided on an "as is" basis and
Travelex does not make any representation or give any warranty in respect of
the Website or its content. In particular, Travelex does not give any warranty
as to the accuracy, suitability, reliability, completeness, performance,
fitness, freedom from viruses or timeliness of the content or services
contained on the Website. Moreover, but without limiting the exclusion, the
information services on the Website are intended for use by holiday or business
travellers or by individuals or companies seeking to make payments abroad in
foreign currencies, and should not be used for speculation or investment. These
information services and other content of the Website are not intended to
amount to financial or other advice on which any reliance should be placed. We
accept no responsibility or liability arising from any reliance placed on such
services by any visitor to the Website or by anyone who may be informed of any
of its contents by whatever means. In addition, we provide no assurances whatsoever
whether express or implied, that you will receive the services for which you
register.
We use reasonable care and skill in
providing the Service. However, we shall not be liable to you for the
following:
- any
failure by you to provide us with correct information when you place your
order;
- if
we are unable to perform any of our obligations to you due to failure of any technical
systems or for any other reasons beyond our reasonable control including,
amongst other things, war, terrorism, government action, natural disaster or industrial
dispute;
- any
damage to your computer equipment as a result of using the Website or the
Service;
- any
loss of information or unauthorised use of data arising as a result of you
using encryption systems of a standard below that which we recommend; or
- any
indirect, or consequential losses, claims or damages suffered by you or
incurred from your use or delay in using or inability to use the Website or the
Service, however caused.
Our maximum liability to you in
respect of each use of the Service for a Travel Money order shall be to refund
the purchase price of that Travel Money order. The disclaimers and limitations
of liability in these Online Terms and Conditions shall not apply to liabilities
in respect of torts committed by Travelex, death or personal injury caused by
the negligence of Travelex or any of its employees or agents or for fraud. If
any provisions of these Online Terms and Conditions including any disclaimers
and limitations is found to be unlawful or unenforceable then such provisions
shall fall away and shall not affect the validity and enforceability of the
remaining terms. This does not affect your statutory rights.
Alteration
of Terms
We may, at any time, with immediate
effect, in respect of future orders, change, suspend or withdraw the Website,
the Service and these Online Terms and Conditions without notice and without liability
to you. If we revise these terms, we will post the revised version on the
Website. You are expected to check our Online Terms and Conditions from time to
time to take note of any changes we may make, as they are binding on you and
govern your use of the Website and/or the Service. By using the Website or the
Service or by placing orders after we have changed these terms, you will be deemed
to have accepted the changes.
These Online Terms and Conditions
were last updated on 13th December 2012.
Law
and Jurisdiction
Our relationship shall be governed
and interpreted in accordance with the Law of the State of Qatar. Any dispute,
which cannot be resolved amicably between us, shall be referred to the
Grievances and Dispute Settlement Committee of Qatar’s Supreme Council of
Information and Communication Technology in accordance with the provisions of
Decree Law No. 16 of 2010 (‘the Electronic Commerce and Transactions Law’) for
settlement. A decision by the said Committee shall be final and binding on the
parties; however, same may be appealed by either party having recourse to the
administrative circuit at the Court of First Instance in Qatar.