Travelex Online Terms and Conditions

Who We Are

Travelex Qatar Q.S.C., a company incorporated under the laws of Qatar with commercial registration number 36371 whose registered office is Souq Al Badi, PO Box 30808, Doha, Qatar.


You can also contact us at 

Use of the Website

This website, (the "Website"), is operated by Travelex Qatar Q.S.C. (“Travelex" or "us" or "our" or “we”) on behalf of itself and its holding companies and subsidiaries (together the "Travelex group"). Access is provided only in accordance with Travelex’s Online Terms and Conditions. Please read the following Online Terms and Conditions carefully before you start to use the Website. By using the Website, you indicate that you accept the Online Terms and Conditions and that you agree to abide by them. If you do not agree to the Online Terms and Conditions, please refrain from using the Website.

Copyright Notices

Copyright in works contained in the Website, including but not limited to all software, design, text, images, sound recordings, animations and video sequences, are owned, or licensed, except as otherwise expressly stated, by the Travelex group. You may access the Website for your own use of the facilities offered. You may not otherwise copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store or otherwise use the Website or any of its content, without first obtaining written consent from Travelex to do so. You may, however, print off copies and may download extracts of any page from the Website for your own personal reference. You must not modify the paper or digital copies of any Website content you have printed or downloaded in any way, and you must not use any images, sound recordings, animations and video sequences separately from any accompanying text. At no point are you permitted to use any Website content for commercial purposes without the prior written consent of Travelex.

If you print off, copy or download any part of the Website in breach of these Online Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the Website you may have made and you may be liable to compensate Travelex for any damage(s) caused as a result of any such breach occasioned by you.

Linking to the Website (whether to the home-page or otherwise and including framing) is permitted only with the prior written consent of Travelex.

Trademark Notices

"Travelex™" and "The Worldwide Money Logo™" are registered trademarks of the Travelex group. Other featured words or symbols, used to identify the source of goods and services, are the trademarks of their respective owners.

Web Content and Materials

The information, materials and services contained in the Website are subject to change from time to time without notice. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final Travelex determination and acceptance. Travelex may discontinue or make changes to the information, products or services described herein at any time. Any dated information is published as of its stated date only, and Travelex does not undertake any obligation or responsibility to update or amend any such information. Furthermore, by offering information, products or services via the Website, no solicitation is made by Travelex to any person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by law.

Links to Other Sites

Links to third party websites are provided solely as pointers to information on topics or services that may be useful to users of the Website, and Travelex has no control over the content on such other websites. Links to other sites do not imply any responsibility for the opinions, ideas, products, information or services offered on such sites, or any representation regarding the content on such sites. These links are provided to you as a convenience only. You are responsible for complying with the terms of use of those sites, should you choose to use them. Travelex makes no warranties whatsoever, either express or implied, concerning the content of such sites.


Travelex may terminate your access and use of any part of the Website at any time at its discretion without notice if you are in breach of any of the terms of these Online Terms and Conditions or for any other reason. Travelex reserves the right to cease operating the Website at any time at its discretion and without notice.


If you have any concerns about any material which appears on the Website, please contact 

Reservation of Travel Money

This internet ordering service (the "Service") is provided by Travelex Qatar Q.S.C.

These Online Terms and Conditions apply to the internet order service on the Website (the “Service”), which consists of an online reservation facility for foreign currency banknotes ("Travel Money"). You can also reserve our Buy Back Plus offer via the Website; separate terms and conditions apply - please click on this link Buy Back Plus to view same.

Use of the Service

The Service is only available to individuals aged 21 years or over, and who are resident in and accessing the Service from Qatar. The Service may only be used to reserve Travel Money for holiday or business travel and not for speculative, investment or any other purposes. By reserving Travel Money from us, you confirm that you have read and understood the Online Terms and Conditions and agree to be bound by them and to comply with all applicable laws and regulations.

The Service is only available for the currencies listed from time to time on the online ordering screen. All orders are subject to a maximum value of QAR 500 per person per order. There is no minimum order value. Currency availability may also be subject to further monetary limits, currency exchange restrictions and to customers complying with all applicable laws and regulations, including those relating to the prevention of money laundering.

Please note that the rates available on the Website are set separately from the rates provided in-store, and may therefore vary. You will not be permitted to avail of our Website rates in-store unless you have pre-ordered your currency through the Website. 

Placing an Order

When you place your order, you will be given the option to collect your order at the locations listed from time to time on the online reservation screen.

You can order up to 31 days in advance of the collection date. Selected currencies will be available for collection after 24 hours, provided that we receive and subsequently confirm your order by 3.00 p.m. AST on the order date. All other currencies will be available for collection after 3 days**, provided we receive and subsequently confirm your order by 3.00 p.m. AST on the order date.

** Our 3 day promise applies to orders placed between Sunday and Thursday, inclusive. Otherwise, if a currency is ordered before 3.00 p.m. AST on a Friday, it will be available for collection the following Wednesday.

To place an order, follow the instructions on the reservation screen. Once you have entered the reservation screen you must complete your order within 20 minutes otherwise your session may time out and you will have to restart the order process. You are able to correct errors on your order up to the point at which you click on "Reserve My Currency Now" on the reservation details screen. You will not be required to enter any payment details on our online reservation form – payment for your order will be taken from you in person when collecting your order.

Exchange Rates: the exchange rates we quote online are real time rates and subject to change. The exchange rate provided in your order is indicative of the rate you could receive at your chosen Travelex location. Please note that the rate may have changed (up or down) by the time you decide to purchase your currency, even where order and collection occur on the same day.

Should you collect the currency you have reserved, the exchange rate applicable to your actual purchase shall be either:


  • The Website rate at the time of collection; or
  • The Walk-Up rate at the time of collection,


whichever is your preference, as our customer.


We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with legal and/or regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation screen setting out the details of your order. This confirms receipt of your order. We may, at any time, decline to process your order or any part of your order at our discretion and for any reason. A contract between you and us is only formed when we send you an email confirming that your order has been accepted. Please print a copy of the confirmation screen for your records and print or store the confirmation email in a safe place, as it may be the only record of your order.

Collecting Your Travel Money

You will be required to pay for your Travel Money on collection. Orders may only be collected by the person named on the order form from the Travelex location set out in your confirmation email. Collection is subject to the opening times of the collection location. Details for the opening times of the collection location will be notified to you at the time of the order and can be obtained on the Website. Please ensure that you allow sufficient time to make your collection before departing on your travels.

At the time of collection you will need to produce a valid passport for identification purposes. Depending on your order, Travelex reserves the right to ask for further information and identification (such as proof of residential address) in accordance with its anti-money laundering policies. The name on any card used to make the purchase must match that on the identification document(s) used. In order to enable Travelex to comply with its anti-money laundering and other legal obligations and its internal risk and fraud policies, Travelex reserves the right to take a copy of your identification document(s) and the card used to make the purchase, at the time of collection.


Upon collection, you may pay for orders with most major credit or debit cards issued in Qatar registered in your name and with sufficient funds available to cover your order and any applicable fees.

Credit/Debit cards may be subject to a card handling fee or cash advance fee set by the card issuer. If applicable, this will be shown within your order summary as a "credit card fee". If you choose to pay by Visa Credit or Debit card, your card issuer may apply a cash advance fee which will be shown separately on your Credit or Debit Card/Bank statement.

Your Right to Cancel

You may cancel your order at any time prior to collection by contacting the Travelex location set out in your confirmation email. If you have not cancelled your order and you fail to collect your order from the nominated Travelex location within 72 hours of the collection time then your order will be marked as non-collected.

Corrections and Complaints

If you need to make any changes to your order after you have clicked the "Reserve My Currency Now" button on the order details screen, please contact the Travelex location set out in your confirmation email. Please note that Travelex is not obliged to accept any such changes and may require that you re-submit your order or place a new order in the alternative.

If you have any comments or complaints please contact us at  

Third Party Rights

When you place an order for Travel Money we are entering into a contract with you personally. Nothing in these terms will confer any benefit on any third party or any right to enforce these terms.

Personal Information and Payment Security

Please click on this link Privacy Policy to find out how and why we collect, retain and use your personal information. By using the Website, you consent to such collection, retention and use and warrant that all information provided by you is accurate. The aforementioned link also sets out information in relation to the security procedures to which we adhere in the operation of the Website.

Limiting Our Liability

All content and services on or available through the Website are provided on an "as is" basis and Travelex does not make any representation or give any warranty in respect of the Website or its content. In particular, Travelex does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on the Website. Moreover, but without limiting the exclusion, the information services on the Website are intended for use by holiday or business travellers or by individuals or companies seeking to make payments abroad in foreign currencies, and should not be used for speculation or investment. These information services and other content of the Website are not intended to amount to financial or other advice on which any reliance should be placed. We accept no responsibility or liability arising from any reliance placed on such services by any visitor to the Website or by anyone who may be informed of any of its contents by whatever means. In addition, we provide no assurances whatsoever whether express or implied, that you will receive the services for which you register.

We use reasonable care and skill in providing the Service. However, we shall not be liable to you for the following:

  1. any failure by you to provide us with correct information when you place your order;
  2. if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, amongst other things, war, terrorism, government action, natural disaster or industrial dispute;
  3. any damage to your computer equipment as a result of using the Website or the Service;
  4. any loss of information or unauthorised use of data arising as a result of you using encryption systems of a standard below that which we recommend; or
  5. any indirect, or consequential losses, claims or damages suffered by you or incurred from your use or delay in using or inability to use the Website or the Service, however caused.

Our maximum liability to you in respect of each use of the Service for a Travel Money order shall be to refund the purchase price of that Travel Money order. The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to liabilities in respect of torts committed by Travelex, death or personal injury caused by the negligence of Travelex or any of its employees or agents or for fraud. If any provisions of these Online Terms and Conditions including any disclaimers and limitations is found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This does not affect your statutory rights.

Alteration of Terms

We may, at any time, with immediate effect, in respect of future orders, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If we revise these terms, we will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take note of any changes we may make, as they are binding on you and govern your use of the Website and/or the Service. By using the Website or the Service or by placing orders after we have changed these terms, you will be deemed to have accepted the changes.

These Online Terms and Conditions were last updated on 13th December 2012.

Law and Jurisdiction

Our relationship shall be governed and interpreted in accordance with the Law of the State of Qatar. Any dispute, which cannot be resolved amicably between us, shall be referred to the Grievances and Dispute Settlement Committee of Qatar’s Supreme Council of Information and Communication Technology in accordance with the provisions of Decree Law No. 16 of 2010 (‘the Electronic Commerce and Transactions Law’) for settlement. A decision by the said Committee shall be final and binding on the parties; however, same may be appealed by either party having recourse to the administrative circuit at the Court of First Instance in Qatar.

Global Web Sites